BoatBalance
Request account deletion
Request deletion of your BoatBalance or BoatBalance Dev account and associated personal data. You do not need to sign in, reinstall the app, or have an active team membership to submit a request.
Send a deletion request
Email support@boatbalance.com with the subject BoatBalance account deletion request.
Email an account-deletion request
This opens your email app. Review and send the email to submit your request; opening the link does not submit it or delete anything. If an email app does not open, use your usual email service and write to support@boatbalance.com.
- Send from your account email if possible. If you use another address, include the email associated with the BoatBalance account.
- Say whether the request is for BoatBalance, BoatBalance Dev, or both, and that you want the account and associated personal data deleted.
- Support will verify account ownership before acting and review the data covered by the request, any necessary retention exceptions, and the applicable timing with you.
Do not send your password, verification codes, identity documents, or other team members' information in the initial email.
Account and personal data
Your request covers the sign-in account and its associated personal data, including account credentials, contact information, personal profile information, communication preferences and device registrations. It is a request for deletion, not merely signing out, disabling notifications or deactivating access.
Personal information may also appear in team records, uploaded files, support correspondence or service-provider records. These need to be considered separately; deleting a sign-in account alone does not establish that all associated personal information has been removed.
Shared team records
An individual account-deletion request does not automatically delete a team, other members' accounts, or shared event, attendance, lineup, equipment and communication history. Necessary shared records are reviewed separately from your sign-in account, including the personal information they contain.
Any information that must be retained to support the team service or meet a legitimate obligation needs a stated reason and retention period. Support will explain the applicable handling rather than promise that every shared record will be erased.
Timing and retention
Our current Privacy Policy provides for retention as needed to provide the service, support teams, comply with legal obligations, resolve disputes and enforce agreements.
A fixed account-deletion completion period and category-specific retention periods are not currently published. This page does not promise immediate erasure or a specific backup-erasure date. Ask Support to confirm the completion timing and any retained data, reasons and periods for your request, including security/legal records and backup copies.
BoatBalance is operated by GR Trade, LLC doing business as BoatBalance. For help with this process, email support@boatbalance.com.